We offer 24/7 support to your hosting clients. What does that mean? We will answer your level
I, II and level III tickets. We guarantee a response within 1 hour of the ticket being submitted and resolution time of 4 hours. Depending on the problem we will try to resolve your tickets momentarily of them being submitted.
Will your clients know that you are using third party support company?
We can strongly answer this question as NO!. We will use your helpdesk, your signature and any other aspect of your company slogan/logo that you wish and we will offer totally anonymous support.
Will you offer canned responses as all those other outsource support companies?
NO!. We offer fully customer targeted support, meaning we will do everything possible in our power to serve your clients as our own without any canned responses but true support that is customer friendly and customer targeted.